At Coirpillar, we are committed to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not happy with your order, please review our Refund & Return Policy below to understand your options.
1. Return Eligibility
We want you to love your Coirpillar doormats! If you are not satisfied with your purchase, you may return it under the following conditions:
- The item must be in new, unused, and resalable condition.
- The item must be returned within 3 days from the date of delivery.
- The item must be in its original packaging, including any tags, labels, or accessories.
Note: Personalized or custom-made doormats are non-returnable unless they arrive damaged or defective.
2. Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Custom or personalized doormats
- Items that have been washed or used
Please ensure you review your order carefully before confirming the purchase.
3. How to Return an Item
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer support team at info@coirpillar.com or +91 8147009756. Provide your order number, the item(s) you wish to return, and a brief description of the issue.
Return Authorization: Once we confirm your return eligibility, we will provide you with a Return Authorization Number (RAN) and instructions for shipping the product back to us.
Packaging: Please securely pack the item in its original packaging to prevent damage during return shipping. Be sure to include your original invoice or proof of purchase.
Shipping the Item: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return is delivered safely.
4. Refund Process
Once we receive and inspect your returned item, we will process your refund as follows:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Please allow 3 business days for the refund to be processed after we receive the returned item. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
If you receive a damaged or incorrect item, please contact us immediately so that we can resolve the issue quickly. In such cases, we will cover the cost of return shipping and send you a replacement or issue a full refund.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 3 days of receiving the item. We will work with you to resolve the issue by offering a replacement or full refund. You may be asked to provide photos of the damaged or defective item to assist with the return process.
6. Exchange Policy
At this time, we do not offer direct exchanges. If you would like a different product or size, please return the original item for a refund and place a new order for the desired item.
7. Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the item is defective or we made an error in fulfilling the order.
- Original Shipping Costs: Shipping fees paid at the time of purchase are non-refundable unless the return is due to an error on our part.
8. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return, please contact us at:
Coirpillar
Email: info@coirpillar.com
Phone: +91 8147009756
Address: Serrao Complex, Near Pompei Church Dwara, Gurupura Rd, Kaikamba, Karnataka Mangalore – 574151
We are here to help and want to ensure you are happy with your purchase!